FAQ

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@universitycustoms.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered in around 14 business days for flags and tapestries, and up to 4 weeks for jerseys. Shipping to countries outside of the U.S. may take up to 14 additional days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Can I track my order?

Yes. We’ll provide tracking information when your product(s) have shipped. Please note custom printing takes the majority of the process, so tracking will be at the final stages . In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

Can I return or exchange an item?

Unfortunately with custom printing products, we do not offer returns. If your product was damaged or improperly printed, we will either reprint or refund your order. 

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@universitycustoms.com with the details. We’ll respond within 48 hours. 

Product

Can I wash my jersey?

Our jerseys are machine washable but please make sure to wash it only on cold and to not use harmful detergents.

We recommend you do not use a dryer but rather air-dry your jersey instead.

Do we make reflective or embroidered jerseys?

We do not offer reflective material or embroidering on our jerseys. If you wish to order in bulk (100+ units), we can offer our embroidery services. 

How many colors can my jersey have?

Our jerseys are full sublimation meaning all over print designs with an unlimited amount of colors.

What size jersey should I get?

You can view our jersey size charts here

How do I order a custom jersey?

Please fill out this design request form with your jersey idea https://universitycustoms.com/pages/custom-jersey-order-form and one of our graphic designers will send you a mock-up within 1 week.

What kind of jerseys do you make?

We make custom baseball, basketball, and hockey jerseys. If you wish to order football or soccer jerseys, please contact us, as we offer these jersey types in bulk. 

Can I hang my flag?

Yes! Our flags come with four metal eyelets, one in each corner of the flag for easy hanging.

What is the difference between single sided and double sided?

Single sided flags: These flags are about 90% see through from the backside. Just remember, your words and images will be mirrored on the back side.

Double sided flags: These flags are a bit thicker and heavier than our single sided flags. For custom double sided flags, we allow you to design both the front and back of the flag. We use a premium block out fabric in between the front and back in order to prevent seeing through to the other side.