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What shipping courier do you use?
Our primary shipping courier is USPS. Depending on order size and shipping needs we will utilize either USPS First Class or USPS Priority shipping. Both options take around 2-3 days to ship anywhere in the United States. A tracking link will be emailed once your order has shipped.
What’s a typical time from order to delivery for a custom product?
For custom orders, we average around 14 business days turnaround time. This turnaround time includes design prep, printing, and shipping door to door.
Custom Jerseys are the one exclusion. Custom Jerseys may take up to a month to arrive, as the design and print process is more labor-intensive.
Return policy
Unfortunately, with custom-made products, University Customs can not offer any refunds or returns on orders. If goods arrived damaged or there is a clear printing mistake, University Customs will either reprint or refund the order.
Tracking
Tracking links will be sent via email once your order has shipped. The link is typically sent after the ten-day time frame. Our team will try and provide tracking as soon as possible. If you can not locate your tracking number, please log in to your account –> orders –> view order
For any questions or concerns please email info@universitycustoms.com and one of our dedicated team members will get back to you as soon as possible!
Amazing quality flag that was shipped to me promptly. The design was printed beautifully. Despite the major hell I put my flag through, it’s lasted 14 festivals. Honestly wouldn’t ever purchase a flag from anyone else!
Shoutout to University Customs for an incredible year of bringing the Anjunafamily Worldwide crew together at so many different shows all around the world! Can’t wait to see what 2018 has in store.
Got a flag for my upcoming Panic! At The Disco concert two days from now, and I couldn’t be happier with this flag and their customer service. I didn’t realize there was an expedited shipping section on their page, but I messaged them to see if I could have my flag shipped asap, and they got it out to me right on time. Fantastic service and flag quality. Next time I need a flag I am definitely coming back!
Got my design made to life and it was exactly what I wanted! Was shipped out after 10 days and arrived to me as said on website. I loved it and am very impressed with this company. I got soooo many compliments (even my favorite DJ Seven lions to sign it!!) Will be referring many people here and ordering a ton more. Thank you so much!
Props to University Customs always making my experiences more memorable and making my flag designs come to life.
University customs has helped me with my flags in the past, offering touch up work and making sure things would be printed smoothly. I still own several of them in excellent condition and would highly recommend them! #postedfromholyshipinthemiddleoftheocean
My experience with University Customs was fantastic. They helped me make my design and were so friendly/helpful. My flag ended up being gorgeous and I got lots of compliments on it.
Just got my custom flags and I AM SO IN LOVE! Thank you so much University Customs! I am super psyched to show these off this festie season!
Been through a ton of flags from different companies and manufacturers, and University Customs is by far the best quality! Loyal customer 4 life baby!!! P.S. Great service as well
I have bought multiple flags from this place and they have always been top quality. Don’t order from another sight. This is where you want to get a flag for your group camping at Electric Forest!
I interacted with Ted over email trying to design my flag, and he was very patient with me. It took several emails to correctly explain what I was looking for, and he patiently addressed each design I gave him. At purchase time I messed up my online order, and with all the courtesy and professionalism in the world he straightened it up like a champ for me. Top notch quality and service just in time for the festival season.